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Trusted B2B partner Since 2015 · 912,000+ products
912,000+ products
Since 2015
Dutch warehouse
Neutral packaging

Frequently asked questions

Which countries do you ship to?
We ship worldwide at attractive rates from our warehouse in the Netherlands. See our shipping rates page for the full overview and rates per country.
Can I order individual items?
Yes, you can order items individually via the webshop. There is no minimum order quantity.
Can I have orders shipped in neutral packaging?
Yes, all orders are shipped by default, at no extra cost, in neutral packaging without Tormino branding, invoice or advertising. Tormino does appear as sender on the shipping label. There is nothing you need to select.
How does invoicing work?
We automatically send an invoice to the provided billing address. In your dashboard you can find an overview of all orders and easily download invoices.
What are the shipping costs and delivery times?
Exact shipping costs and delivery times can be found on our shipping rates page.
Can I return B2B orders?
B2B orders are excluded from returns. Our prices and discounts are based on this. For service questions we are happy to help via support@torminu.com: your satisfied customer is our highest priority.
Do you offer API, CSV or XML datafeeds?
Yes, a datafeed + API subscription is available for €49.95/month (excl. VAT). You can subscribe via the datafeed page and manage it through your dashboard.
Where can I find GPSR and product safety information?
Information on GPSR, manufacturer details, EU Declarations of Conformity and responsible persons can be found in the datafeed.
Can I use the product images?
This is stated in our terms of service. We are not liable for any copyright claims. The use of our images is at your own risk.
What should I do if an item arrives defective or damaged?
You can report defects or transit damage within 48 hours of delivery by emailing support@torminu.com with your order number. Please include clear photos of the outer shipping box, inner packaging, and the specific damage to the item(s) so our support team can assist promptly.
Is the 15% discount the complete discount?
Yes, all Tormino B2B partners receive a 15% discount on all products. This discount applies exclusively to product prices; standard shipping rates remain unchanged.
Does the 15% B2B discount also apply to shipping costs?
No, the 15% B2B discount applies exclusively to product prices. Standard shipping rates remain unchanged and apply based on the destination country.
Is the prepaid B2B Wallet mandatory?
No. For manual orders, you can use any of our standard direct payment methods (such as credit card or iDEAL), which can also be used to top up your wallet. The B2B Wallet is only required if you use automated order processing to fulfill orders automatically without manual checkout.

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